Shipping & Delivery Policy

NorthStay is a digital platform providing accommodation discovery services, verification audits, and listing passes. Because all of our services are online and software-based, the following guidelines apply to delivery:

1. Digital Delivery Only

NorthStay **does not ship or deliver any physical products**. No physical books, listings cards, hardware, badges, or keys will be sent to your home address. All services are rendered and consumed electronically through our websites and mobile applications.

2. Service Activation & Timelines

The delivery and activation timeline for each platform service is as follows:

• Listing Pass Upgrades: Premium listing visibility passes are activated **instantly** in the database upon successful Razorpay transaction validation. You will receive an immediate in-app upgrade alert.
• Verification Audits: Once a PG listing is submitted for verification, the physical verification check by our local campus team will be completed within 2 to 3 business days. The blue tick verification badge will be displayed instantly on the profile upon audit approval.
• Messages & Inquiries: Student-owner chat inquiries and push alerts are delivered in real-time.

3. Electronic Confirmations

All transaction receipts, invoice records, and booking details are delivered electronically via:

• Email alerts sent directly to your registered user address.
• In-app notification cards and transaction history logs under the settings panels.

4. Shipping Costs

Since there are no physical packages involved, **zero shipping fees, shipping logistics, customs, or delivery tariffs** are applicable to any services offered on NorthStay.

5. Delivery Disputes and Support

If you experience any delay in listing pass activation or digital confirmation receipts, please email our billing support team immediately at:

NorthStay Support Team
Email: support@northstay.in
Subject Line: Digital Delivery Issue - [Your User ID / Transaction ID]